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Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Medical Device Watchdog ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service. These terms apply to all visitors, users, and others who access the Service, whether through the website at medicaldevicewatchdog.com or the application at app.medicaldevicewatchdog.com.

2. Description of Service

Medical Device Watchdog is a platform that enables healthcare professionals and the public to report concerns about potentially non-compliant medical devices. The Service facilitates the submission of complaints, connects reporters with regulatory experts, and supports formal filings with relevant authorities.

The Service does not provide medical, legal, or regulatory advice. Reports submitted through the platform are reviewed for completeness and relevance, but Medical Device Watchdog does not guarantee any specific regulatory outcome or action by authorities. Users should consult qualified professionals for advice specific to their situation.

3. Account Registration and Security

To access certain features of the Service, you may be required to create an account using a valid email address. The Service also supports anonymous reporting. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable laws or regulations
  • Submit knowingly false, misleading, or fabricated reports
  • Attempt to gain unauthorised access to the Service, other accounts, or computer systems
  • Use automated tools, bots, or scrapers to access the Service without prior written consent
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to harass, defame, or intimidate any individual or organisation
  • Reproduce, distribute, or create derivative works of the Service itself

5. Payment and Billing

Medical Device Watchdog offers both free and paid services. Paid services, including expedited processing, are billed as one-time payments. All payments are processed securely through Stripe. Prices are displayed on the platform and are subject to change with reasonable notice.

Refund requests for paid services may be submitted within fourteen (14) days of payment, provided the expedited processing has not yet been initiated. Once processing has begun, fees are non-refundable.

6. Reporting Accuracy and Responsibility

By submitting a report through the Service, you represent that the information provided is truthful and accurate to the best of your knowledge. You understand that false or malicious reporting may have legal consequences and could result in the termination of your account.

Medical Device Watchdog reserves the right to decline, modify, or remove any report that does not meet the platform's quality standards or appears to violate these Terms.

7. Intellectual Property

The Service, including its design, source code, features, and underlying technology, is the property of Medical Device Watchdog and is protected by intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works based on the Service.

8. Third-Party Services

The Service may integrate with or link to third-party services, including payment processors, authentication providers, and regulatory databases. Your use of such third-party services is governed by their respective terms and privacy policies. Medical Device Watchdog is not responsible for the availability, accuracy, or practices of any third-party services.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Medical Device Watchdog does not guarantee that any report will result in regulatory action, investigation, or any specific outcome. The decision to act on submitted information rests entirely with the relevant regulatory authorities.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Medical Device Watchdog and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claims arising from or relating to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim, or one hundred euros (€100), whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless Medical Device Watchdog, its operators, affiliates, and their respective officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. You may request a copy of your data before account deletion by contacting us.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email to registered users. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Bilbao, Biscay, Spain.

15. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision. These Terms constitute the entire agreement between you and Medical Device Watchdog regarding the use of the Service.

Medical Device Watchdog is a product operated by AI Labs Group SL, a company registered in Spain with Tax ID B95988127 and registered address at Gran Via 1, Bilbao, 48001, Biscay, Spain.

16. Contact

If you have questions about these Terms, please contact us at legal@medicaldevicewatchdog.com.